What action should a License Controller take if a patron is excessively intoxicated?

When a patron is excessively intoxicated, the role of a License Controller is to prioritize both the safety of the patron and the overall environment of the establishment. Refusing further service is a critical action because serving alcohol to someone who is already excessively intoxicated can lead to serious safety risks, not just for that individual but also for others. By refusing service, the License Controller helps prevent potential incidents such as accidents or violent behavior that could result from over-intoxication.

Additionally, arranging alternative transport demonstrates a responsible approach, allowing the intoxicated patron to get home safely, thereby reducing the risk of them driving under the influence or experiencing harm in some other way. This action aligns with the legal and ethical obligations of those holding a License Controller Qualification, ensuring compliance with regulations and supporting harm reduction within the community.

Encouraging a patron to drink water or ignoring the situation, if the patron is not disruptive, do not adequately address the risks associated with excessive intoxication. Such responses may fail to prioritize the immediate need for intervention, which is crucial in maintaining a safe environment for everyone involved.