What is the protocol for serving alcohol to intoxicated individuals?

Refusing service to intoxicated individuals is a key component of responsible alcohol management and is mandated by New Zealand law. When staff refuse service to someone who is showing signs of intoxication, they are helping to maintain a safe environment for both the individual and other patrons.

Assisting the patron with alternative transport options reflects a commitment to their well-being and public safety. Providing alternatives, such as calling a taxi or arranging for a friend to take them home, helps ensure that the individual does not drive while intoxicated, thus reducing the risk of accidents.

The focus is on harm prevention and adhering to licensing laws, which prioritize community health and safety. This approach is not only responsible but also promotes good practice in licensed establishments.