What should a licensed controller do in the event of a violent incident on the premises?

A licensed controller must prioritize the safety of patrons and staff during a violent incident, making it essential to call the police and ensure everyone is safe. This action aligns with legal and best practice protocols, as it aids in professional conflict resolution by involving trained law enforcement who can appropriately manage violent situations.

While securing the safety of patrons might involve asking them to evacuate if necessary, ensuring that professional help is on the way is crucial. Relying solely on security without involving authorities could exacerbate the situation or lead to insufficient resolution. Attempting to personally resolve the conflict could put the licensed controller and others at risk, especially if the situation escalates. Shutting down the establishment immediately may not be documented as the legal requirement during such incidents, particularly if there are no immediate threats to safety after law enforcement has been alerted.

Thus, calling the police fosters a quicker, more effective response while also demonstrating compliance with public safety laws and responsibilities inherent to licensed controllers.