Which of the following roles is crucial during an emergency in a licensed establishment?

The duty manager plays a crucial role during an emergency in a licensed establishment due to their responsibilities and authority to make critical decisions. This individual is trained to handle various situations that may arise, including emergencies such as fires, medical incidents, or security threats. The duty manager is tasked with ensuring the safety of patrons and staff, understanding emergency protocols, and coordinating effective responses.

In addition to their decision-making authority, the duty manager is typically familiar with the layout of the premises, emergency exits, and procedures for contacting emergency services. Their leadership during such incidents is vital for maintaining order and ensuring that all patrons are evacuated safely if necessary.

While the owner of the premises, security personnel, and all staff members each hold important roles, the duty manager’s specific training and responsibilities position them as the primary figure in managing emergencies effectively. They are expected to take charge, communicate directives, and ensure that emergency protocols are followed, reinforcing their importance in crisis situations.